Staffing Organization free essay sample

A plan will be created to deal with employee shortages and surpluses. This document will also provide a strategy for workforce diversity and produce a job requirement job analysis for the store managers and the coffee servers. Employment Relationship From the point of hire, developing a good working relationship is extremely important for all levels; including the owner/ CEO. QC will establish an employer-employee relationship. An employer-employee relationship is best for QC because the staff will work together to settle on the terms of their relationship. All of the employees will be valued, treated respectfully, and paid fair wages. They will also be exposed to a safe and healthy working environment. QC is a business with high morals and their employees will consistently be treated ethically. All employees will have the right to speak freely about any issues or concerns that they have without fearing retaliation. QC will employ three full-time store managers and ten part-time servers. We will write a custom essay sample on Staffing Organization or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page They will provide the employees with directions and training. This will inform them that QC has a particular way in which they conduct business. They will strive to provide their patrons with exceptional beverages and service. There will be some routine rules and specifics in which the workers must follow when preparing for the morning and closing at night. Workers will receive all the necessary information and tools pertinent to them as employees. Avoiding Disparate Treatment To maintain good employment relationships with all of their employees QC will have specific policies and procedures in place that everyone must follow. These policies and procedures will help the company be in compliance with state and federal laws. Part of QC’s policy is to be an equal employment employer. All hiring, promotions, or terminations will be made without regards to race, color, religion, national origin, sex, age, disability, or sexual orientation. To avoid claims of disparate treatment QC will periodically conduct audits on their current policies, practices, and procedures: revising them when applicable. They will analyze their job descriptions, performance appraisal system, and compensation scale to seek out and prevent potential discrimination. QC will train their manager and supervisors on proper interviewing and hiring techniques. Teaching them about the types of questions to ask during an interview and ensuring that they make hiring decisions based off qualifications. QC will conduct a thorough investigation for any claims brought to their attention about discrimination, harassment, and safety. External Influences To be successful and profitable QC must be aware of internal and external changes that will affect their business. They have to be willing to make the necessary adjustments to adapt to the changes. The type of external influence that could possibly hinder staffing for QC is the labor markets; specifically labor demand and supply. Since the customers determines how much labor is needed it is in QC’s best interest to keep the customers satisfied. When customers like QC’s service labor demand will be higher but if they receive poor service than labor demand will be lower. In an effort to keep demands high or steady QC will have customers complete a satisfaction survey in which they will receive a free medium size beverage upon completion; per customer once a month. QC will also conduct training sessions every six months and re-train employees when necessary. When labor supply exceeds labor demand the employees’ hours will need to be reduced. Employee Shortages and Surpluses Dealing with employee shortages and surpluses is a vital part of staffing. It is imperative that QC have enough employees scheduled to avoid delays during peak hours and peak seasons. It is equally important for them to have coverage during holidays and semester breaks. To deal with shortages and surpluses QC will create a quantitative objective that would focus on headcount and operational hours for peak, seasonal, holidays, and semester breaks. QC will form a working relationship with a local staffing agency near the college’s campus. To help with shortages during that time they will leverage from the agency in which they have developed a rapport. Strategy for Workforce Diversity According to Huebsch (n. d. ), â€Å"Workplace diversity strategies aim to increase the number of minorities and people of different cultures and backgrounds who work for a business; this not only helps a business’ public perception but it also proves essential to success in a global society† (Workplace Diversity Strategy). QC will take an active diversity strategy by seeking, appealing to, and recruiting people of various ethnicities. There will be clear communication regarding the business’ diversity strategy and their zero tolerance of discrimination and harassment from anyone; employees, customers, and vendors. The owner of QC will explain and provide training on their equal opportunity employment policy, sexual harassment policy, safety and security policy, and diversity policy for all employees upon hire. They will also conduct refresher training annually or as often as deemed necessary. Job Requirements Job Analysis A job analysis is created with the company’s mission and goals in mind. It is a thorough examination about the requirements, responsibilities, duties, qualifications, and tasks in which the job entails. It is more elaborate than a job description because it can be used for several things such as helping to identify potential candidates, for employment; assisting with the design of the selection tool, and assessing employees’ performance (Heneman, Judge, Kammeyer-Mueller, p. 154). A job requirements job analysis seeks to identify and describe the specific tasks, KSAOs, and job content for a particular job; it is thoroughly developed and the most commonly used† (Heneman, Judge, Kammeyer-Mueller, p. 155). In order to identify the tasks, KSAOs, and context of the type of managers and servers they are looking for QC have taken the initiative to conduct a job requirement job analysis for both positions. Store Managers Overview: This is a key position that will contribute to the successfulness of Queen Caffeine Gourmet Coffee Shop. Discretion and confidentiality is of the upmost importance for managing this store. The majority of time will be spent on supervising and directing the workforce, making decisions, preparing schedules, preparing and depositing the finances, ensuring customer satisfaction, and managing safety and security within the store. Job Title:Store Manager Classification:Full Time Exempt Employee Location:Washington, DC Pay Grade:Level III (Base + Commission) OpeningsThree Job Requirements A. Summary of Position Manage all aspects of the store operations to include hiring, training, disciplining, terminating, cash handling, daily deposits, physical inventory/ supplies, and housekeeping. Develop and set goals for the team. Execute and monitor loss prevention. Resolve customer problems and complaints by providing the most favorable solutions. B. Job Duties †¢Plan, communicate, and delegate responsibilities and practices †¢Provide coaching and direction to the team †¢Review and implement key business initiatives †¢Demonstrate a positive attitude by managing with integrity and honesty †¢Collaboratively work with other managers †¢Prepare team work schedule †¢Order and maintain products and goods needed for successful daily operation †¢Maintain sale records: daily, weekly, monthly, quarterly, and annually C. Computer Skills and Systems †¢Windows Operations System †¢MS Office: Word and Excel †¢Oracle/ PeopleSoft/ Kronos †¢POS Register D. Reporting Structure †¢Reports to Queen Caffeine †¢Has five to ten direct reports Business Requirements †¢Assist with the strategic development and operational plans †¢Monitor team members in the direction to obtain operational requirements †¢Provide regular, concise, and accurate communication to the team members †¢Ensure adherence to all applicable state and federal laws †¢Request customer feedback to gain a better understand of needs Employee Requirements A. Education and Training †¢High School Diploma Required †¢Bachelor Degree in Business or Finance Required †¢Five or more years of Management Experience B. Skills †¢Strong leadership †¢Effective communicator †¢Must be able to multi-task †¢Ability to effectively lead, train, and develop Physical Requirements †¢Constant standing and walking †¢Constant reaching and wiping †¢Occasional kneeling, pushing, pulling, and lifting †¢Frequent use of arms, hands, and wrists †¢Must be able to carry up to 40 lbs. Success Factors A. Grow Sales a. Develop a plan to increase sales by at least 5% on a monthly b. Research and implement an employee appreciation incentive c. Decrease inventory waste and loss by 20% quarterly B. Develop Team Members a. Recruit and train b. Reward and discipline c. Set standards and encourage Note: Equal Opportunity Employer; Paid holidays; Religious Culture Recognized; Accrued PTO; Benefits available; Earn bonuses Coffee Servers/ Baristas Overview: This is a key position that will contribute to the successfulness of Queen Caffeine Gourmet Coffee Shop by providing excellent customer service, quality products, and by maintaining a clean inside/ outside working/ sitting environment. Job Title:Server/ Barista Classification:Part Time Non-exempt Employee Location:Washington, DC Pay Grade:Hourly + tips OpeningsTen Job Requirements A. Summary of Position: Maintain regular attendance, be punctual, be considerate of others, follow rules, policies, procedures, and be cognizant of surroundings. Handle cash responsibly to avoid shortages and overages. B. Job Duties †¢Acknowledge customers upon entry to the store †¢Prepare beverages and other products †¢Provide friendly, honest, and calm service †¢Effectively communicate with all team members Demonstrate a positive and respectful attitude †¢Collaboratively work with others †¢Assist with training when necessary C. Computer Skills and Systems †¢MS Office: Excel †¢Kronos †¢POS Register/ Calculator D. Reporting Structure †¢Reports to Store Manager Employee Requirements A. Education and Training †¢High School Diploma/ in the process of obtaining †¢At least one year of customer service experience B. Skills †¢Effective communicator and fast learner †¢Must be able to multi-task †¢Be able to add/ subtract without electronic devises †¢Work friendly and cooperatively with others Physical Requirements †¢Constant talking and expressing †¢Prolonged standing and walking †¢Prolonged reaching and wiping †¢Constant kneeling, pushing, pulling, and lifting †¢Frequent use of arms, hands, and wrists †¢Must be able to carry up to 40 lbs. Note: Equal Opportunity Employer; Paid holidays; Religious culture recognized; Accrued PTO, Limited benefits available, Earn education assistances Conclusion Queen Caffeine (QC) Gourmet Coffee Shop is dedicated and determined to provide the best customer service, beverages, and products to everyone that patronize with their establishment. This document outlined and provided reasons why the bank should approve their loan. QC detailed the type of employment relationship they will establish between their employees. They supplied information on how they would prevent disparate treatment claims and created a plan of action to handle shortages and surpluses. QC concluded their document with a job requirements job analysis for their managers and servers. References Employer Employee Relationships: How to Apply the Common Law Control Test (2012). Retrieved April 19, 2013, from http://www. ssa. ov/section218training/advanced_course_10. htm#1 Heneman III, H. G. , Judge, T. A. , Kammeyer-Mueller, J. D. (2011). Staffing Organizations (7th ed. ). Middleton, WI: Mendota House/ McGraw-Hill. Huesbsch, R. (n. d. ). Workplace Diversity Strategy, Retrieved April 24, 2013, from http://smallbusiness. chron. com/workplace-diversity-strategy-4925. html Josephson, M. (2010). Responsibilities in the Employer-Employee Relationships. Retrieve d April 19, 20013, from http://josephsoninstitute. org/business/blog/2010/12/responsibilities-in-the-employer-employee-relationship/